Who am I?
With a computer science B.A obtained from Bridgewater College,
I possess a strong foundation in troubleshooting, hardware repair, and object-oriented
programming, including Java, C/C++, and Python.
My experience as a restaurant manager at Bad Monkey Bar and Grill honed my leadership and
interpersonal skills,
culminating in our team winning 'Best
Brunch' in the 2023 and 2024 Best of Ocean City® contests.
This achievement, voted on by both locals and visitors, demonstrates my ability to lead a team
to consistently deliver exceptional customer experiences.
This role also developed my innate ability to thrive in fast-paced environments, working
collaboratively with a team of managers to create an organized, welcoming, and relaxing
atmosphere.
I am passionate about leveraging my technical skills in web development and IT, particularly in
a help desk role or as an IT Support Specalist where
I will be able to use both my customer-focused attitude and my skillset and knowledge of
computer hardware and software troubleshooting.
I am a strong leader and decisive problem solver who thrives in fast-paced, team-focused
environments. I am eager to contribute my skills to the IT industry and create impactful
solutions.
Certifications:
* CompTIA A+
Earners of this certification are proven problem solvers who can perform critical IT support
tasks,
including device configuration, data backup and recovery, and operating system configuration.
CompTIA A+ certified professionals have demonstrated baseline security skills for
IT support roles and are able to detect and remove malware, address privacy concerns, and
troubleshoot core service challenges.
Google IT Support Professional Certificate.
Those who earn the Google IT Support Professional Certificate have completed five courses
developed by Google,
which include hands-on, practice-based assessments designed to prepare them for entry-level
roles in IT support.
They are competent in foundational skills, including troubleshooting and customer service,
networking, operating systems,
system administration, and security.